Customer Support

When are we open?

Our website is open 24 hours a day, 7 days a week to help you with all your accommodation needs. If you have questions you can contact us by email at anytime, we will reply to you as soon as we can.

Our Customer Service Centre is open to assist you with telephone bookings & enquiries

Monday to Friday:
7.00am to 7.30pm (Australian Eastern Daylight Savings Time)
Saturday and Sunday:
7.00am to 5.00pm (Australian Eastern Daylight Savings Time)

How can you contact us?

  • Telephone: 1800-TRAVEL (1800 872 835)
  • Fax: +61 7 3535 4234
  • Email: By selecting the appropriate option on our Customer Support Form
  • Address: 179 Normanby Road, South Melbourne VIC 3205

Need help with a Booking?

If you need help, check out how to book where you may find the answer to your question. If you require further assistance, please provide details on our Customer Support Form and we will promptly respond to your enquiry.

Suggestions and Feedback

Your suggestions and comments are valuable to us as we are always looking for ways to develop and improve our site. Please provide details of any comments, suggestions or technical enquiries you have by selecting the appropriate option on our Customer Support Form.

Need help? call our friendly reservations staff on 1800 TRAVEL (1800 872 835) seven days a week.